Due to unfolding events surrounding COVID-19 we have received an unprecedented amount of emails and phone calls regarding changes, deferments and cancellations. We are working hard to respond to your query as quick as we can, but please understand that we need to prioritise enquiries based on departure date order.

Of course we will do our best to seek refunds and/or credits where possible, on a case by case basis.

For further information please refer to the Australian Federation of Travel Agents guidelines regarding refunds and credits.

If your matter is urgent please call our office on 03 9458 1555 for assistance, however we will endeavour to respond to your email as soon as we can.

We encourage you, if you haven’t already, to check the following resources to provide you with more information while you wait to hear from us.

Country specific entry/exit and border policy updates
Coronavirus advice for travellers

We are so thankful to all of our clients that have sent us their support during this difficult time. We will all be touched by this crisis in some way and know that we will come out of it stronger than ever.

We welcome you to follow our Facebook page for updates regarding the ongoing situation and news from our office.